The Family Advocate primarily serves residential
residents, provides support in a non judgmental manner, and is on-site and
available for translation services as needed. Working collaboratively with residents,
the Family Advocate assesses immediate resident needs and implements methods
and resources to meet those needs. This position documents house activities, performs
child care, operational and administrative duties, determines appropriateness
and safety of resident participation in the residential services program in
conjunction with supervisor, and if appropriate, provides resident
transportation. The Family Advocate staffs the crisis line when volunteers are
unavailable and provides translation services as necessary. The Family Advocate
must be available to be on a rotating on-call schedule, and be responsive to
phone calls and to immediate law enforcement advocate requests.
These are core functions of the job that, if removed, the job would simply not exist. Competent performance of all essential tasks is critical to the continued employment of the employee in this position.
Performs intake, on-going assessment, and develops individualized, goal-oriented service plans to enhance safety, stability and self-sufficiency for clients and their families. Assists in achieving goals through advocacy, information and referral concerning legal, health, housing, public entitlements, family functioning and dynamics, substance abuse and other service needs. Assists in the development and use of personal and community resources; teaches and enhances problem-solving and self-advocacy skills.
Assists in safety planning, coordination of court and/or mediation accompaniment, and general assistance with the law-enforcement aspects of victim services.
Provides linkage of clients to appropriate resources in accordance with specified referral procedures. Carries out an increasing role in interpreting the services of the agency to the community and in assisting clients to utilize all available resources.
Provides translation services as needed.
Maintains accurate records and charting to client files. Maintains accurate and up-to-date staff and telephone log information. Provides regular statistical reporting as required.
Provides security checks to ensure client safety. Ensures that House Rules are understood and followed by residents.
Assists residents with parenting education and support as needed.
Assists with house operating needs such as washing sheets, making beds when necessary. Picks up and organizes donations.
Helps with house maintenance and/or clean up.
- Group Facilitator
Assists with the running of groups for survivors of domestic or family violence to help them learn about/acknowledge abuse and build skills to take appropriate action.
- Community Outreach
Assists in outreach and implementation of special projects related to community leadership development, agency advocacy, and/or local/state campaigns to address domestic violence and social justice
issues at a more collaborative or macro level.
Attends regular and special staff meetings. Communicates appropriate staff decisions to residents.
On call consecutive days once every 5-6 weeks answering the hot line.
On Call Domestic Violence Response Team (DVRT). Responds to Hot line calls from Santa Rosa Police Department Law Enforcement.
- Performs other duties as requested.
A commitment to the agency’s mission of the YWCA. Familiarity or experience with issues that impact the lives of people supported by the YWCA. Sensitive to issues of confidentiality and diversity.
Key Behavioral Traits
The consistent display of these behaviors is essential to continued employment:
- Professionalism: Treats others with respect. Accepts feedback without defensiveness. Understands needs of the organization might outweigh personal feelings and still provides diligent and careful work product.
- Good Judgment: Considers impact of personal and professional choices. Consistently makes decisions in keeping with organizational values, supervisor’s direction and common sense.
- Problem Solving: Able to handle common problems without supervisor intervention while knowing when supervisor participation is warranted. Able to foresee when actions might have consequences to others and communicates appropriately before implementing changes.
The candidate must meet the following criteria in order to be considered for employment in this position:
- Any combination of education, training and experience that would provide the opportunity to acquire the knowledge, skills and abilities necessary to perform the functions of the job.
- Good to excellent oral, written and interpersonal communication skills, including ability to relate to diverse clientele via telephone and in person.
- Two years’ work or volunteer experience in a human services setting preferred.
- High school diploma or equivalent.
- Basic computer and data entry skills.
- Ability to pass agency and requisite law enforcement criminal background checks.
- Prior to employment, obtain fingerprint clearance and pass TB testing.
- Prior to employment, must pass pre-employment physical and drug test.
- Valid California driver’s license, current auto insurance, ability to transport self to job-related events and education locations.
- Willingness to be “on-call”, work weekends, nights, and/or holidays.
Knowledge & Skills:
- Knowledge of or ability to acquire knowledge of basic principles of public safety for domestic violence.
- Knowledge of or ability to acquire knowledge of the legal system as it applies to Protection Orders (Emergency Protective and Criminal Protection) and Temporaryand Permanent Restraining Orders and enforcement.
- Standard English usage, spelling, grammar and punctuation.
- Basic arithmetic computation and computer skills.
- Universal Precautions and other safe work practices.
- Successful completion of the YWCA Sonoma County Domestic Violence Training Program. Course requires 40-hours of instruction. Candidates are required to take the first available class and will be scheduled by their supervisor. Exceptions to the ‘first available class’ are available upon supervisor approval, however the next available class must be attended and successfully completed to continue the employment relationship.
The candidate who possesses the following skill(s) is preferred over an otherwise equally-qualified candidate:
- Proficiency in another language other than English, specifically, Spanish or other locally significant languages.
- Bachelor’s Degree in a related field.
- Experience as group facilitator, crisis intervention and/or social work.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
- Candidate must be able to lift up to 35 pounds.
- Movement within office environment including up and down three flights of stairs.
- Ability to write by hand and use keyboard to perform general office functions.
- Ability to communicate by speech and hearing continuously.
- Visual acuity (close, distant, peripheral vision and the ability to adjust focus and view accurate color perception) needed for detail work, computer use, reading and to potentially supervise children in a variety of activities.
- Ability to sit and stand for extended periods of time.
- Ability to walk, run, move, squat, stoop, bend, twist, turn, push, pull and reach in interactions with children.
TO APPLY: Submit Resume & Cover Letter to firstname.lastname@example.org with “Family Advocate” in subject line.
Thank you for your interest in employment with the YWCA. We may be unable to respond to every individual submission due to a high volume of applicants. Please do not telephone. Applicants who do not follow the application procedure are immediately disqualified.